Shipping policy
Shipping Policy
Thank you for shopping with idoforx. We aim to provide a reliable and convenient delivery experience for every order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During peak seasons, promotional periods, or holidays, processing times may be slightly longer.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is:
7–12 business days
Please note that delivery times are estimates and may vary depending on your destination, local carrier, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.
Shipping Destinations
We ship to most locations supported by our checkout system.
Available shipping options and applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
If we are unable to deliver to your location, we will contact you as soon as possible.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your order and delivery destination.
If a free shipping promotion is available, the applicable conditions will be displayed on our website or during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has been processed or shipped.
If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.
Shipping Delays
Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact us and we will assist you in checking its status.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where such charges are not collected during checkout, they may be the responsibility of the customer unless otherwise required by applicable law.
Customs procedures may also cause additional delivery delays.
Lost Packages
If your package appears to be lost in transit, please contact us at VictoriaMyerst0@outlook.com.
We will review the tracking information and work with the shipping carrier where appropriate.
If an order is confirmed as lost, we will provide an appropriate solution in accordance with our policies and applicable law.
Packages Marked as Delivered
If your tracking information shows “Delivered” but you cannot locate the package, please first:
- Check around your delivery location
- Ask household members or neighbors
- Check with your building reception or front desk
- Contact the local delivery carrier
If you still cannot locate the package, please contact us and we will assist you with the next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at VictoriaMyerst0@outlook.com.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the outer packaging
- A brief description of the issue
We will review the situation and provide an appropriate resolution.
Separate Shipments
In some cases, products from the same order may be shipped separately.
If this happens, you may receive multiple packages and separate tracking numbers. You will not be charged additional shipping fees solely because your order is shipped in multiple packages.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Store: idoforx
Email: VictoriaMyerst0@outlook.com